Question 1

What is DEsnaf?

Accepted Answer

DEsnaf is a platform that brings local businesses — restaurants, barbers, beauty salons, taxi ranks and other service providers — together with customers. You can place orders, book appointments, make reservations and call a taxi from the businesses that support it.

Question 2

Is DEsnaf free to use?

Accepted Answer

Using it as a customer is free. For businesses, current subscription and add-on prices are shown on the Packages page with real package data from the API.

Question 3

Which cities do you serve?

Accepted Answer

You can see the cities with active businesses on the Explore page. City information on the platform comes only from registered business data.

Question 4

Which payment methods do you accept?

Accepted Answer

Online payment and pay-on-delivery options that vary by business are supported. The payment method depends on the business's settings.

Question 5

How can I cancel my order?

Accepted Answer

You can follow your order on the 'My orders' page. For orders that are already being prepared you may need to contact the business.

Question 6

Is there a minimum order amount?

Accepted Answer

The minimum order amount varies from business to business. When there is one, it is shown on the business page.

Question 7

How can I cancel my appointment?

Accepted Answer

You can follow your appointment on the My appointments page. The cancellation policy varies by business.

Question 8

Can I book several services in one appointment?

Accepted Answer

Yes, you can pick several services from the same business and create a single appointment. The system calculates the total duration automatically.

Question 9

How do I reserve a parking space?

Accepted Answer

At businesses with the parking feature enabled, you can reserve by choosing an available date and time.

Question 10

How do I register my business?

Accepted Answer

Choose the 'Vendor' option on the Sign-up page to register your business. After registration your details are verified and your account is activated once eligible.

Question 11

What is the commission rate?

Accepted Answer

DEsnaf does not take an extra platform commission on online orders. For online payments only the payment provider's transaction costs may apply.

Question 12

How do I integrate a virtual POS?

Accepted Answer

Go to the Payment settings section of your vendor panel to configure the supported online payment infrastructure.

Question 13

How does the referral code system work?

Accepted Answer

Referral code usage and its benefits are shown in the panel according to your account's subscription status.

Frequently asked questions

General questions

Orders and payment

Appointments and reservations

For businesses

Frequently asked questions

General questions

Orders and payment

Appointments and reservations

For businesses